Terms Of Service

Terms of Service

Service Abuse
No illegal use of any kind is permitted on sites or servers including, but not limited to, unauthorized storage or distribution of copyrighted software, trademark infringement, warez sites, violations of any State or Federal laws, and selling or distributing contraband.
No internet abuse of any kind is allowed including, but not limited to, public proxy, spamming, mass emailing programs, mail bombing, cross-posting unsolicited messages to online groups, posting obscene or inflammatory messages, threatening Internet users, DDoS attacks
, Flood attacks(etc. UDP, QUIC, ICMP, ACK, SYN, HTTP, DNS Flood), and running packet sniffers or port scanners.

There is no IP replacement for existing services

Service Abuse Violation
Should a Service Abuse violation occur, in addition to all other legal and equitable remedies, W3D may terminate the account without notice and without any refunds. The client shall be responsible for any and all damages caused to W3D. we may charge the client an amount equal to the cost associated with repairing any damages done.

Data Loss and Backups
The client is responsible and shall at all times maintain all its data on the Client's own remote backup system separate from W3D's equipment or servers. The client acknowledges that access to the Internet may fail or be interrupted at any time; hardware is mechanical and prone to failure without warning. W3D offers backup services and, if so subscribed, backups are performed on a best-effort basis, but in no event, with a backup subscription or not, shall W3D be responsible to Client for any lost files, data, damages, or information

Server Management
Server management occurs as a queued task. W3D is not responsible for any loss or in any manner should a server be hacked, exploited, cracked, or in any way damaged by the client or a 3rd party. W3D reserves the right in its sole discretion to decline management services for any reason whatsoever.

Technical Support (Dedicated Server and Colocation Services Only)
If the client wishes to file a support ticket or to check on the progress of an existing trouble ticket, they may dial 1-888-578-2372 and select option 1, log-in to the portal at https://neo.w3d-usa.com, or e-mail support@w3d-usa.com. W3D's technical support team is ready to assist 24 hours a day, 7 days a week, 365 days a year.

Payment Policy
Certain services may require setup fees prior to activation, which the client shall be made aware of by W3D.
Full payment is required before any W3D hosting or another service is provided.
W3D accepts credit card payments (Visa, Master Card, Discover, or American Express), certified funds, wire transfers, PayPal (www.paypal.com), and Alipay.
Online credit card payments are authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to W3D's refund policy.

Additional Features
Additional features can be added at any time at the client's request and will be activated upon payment.
The cost for additional features is non-refundable regardless of whether the service was used. The 7-day cancellation period outlined in Section 12 applies to all Additional Features that may be active on any given account.

Renewal and Billing Schedule
W3D's Billing and Renewal Schedules are subject to the following terms and conditions: All payments must be timely; that is, they must be received by W3D on their due date. W3D will send to the client's billing contact by email an invoice seven (7) days prior to the date the bill is due and thereafter one (1) day prior to the invoice due date. All payments must be made in U.S. Dollars.
If payment is not received when due, the Client shall be in default, and W3D, at its sole discretion, may suspend or terminate services without further notice.
All or any portion of monies owed to W3D that are not received when due shall incur a late charge of 1.5% of the amount owing, per month, or the maximum permitted by law, whichever is less until payment is made.
If services are suspended, the client shall pay a minimum reactivation fee of $25.00.
For clients on a month-to-month service, W3D reserves the right to change pricing any time upon notice to the client.
If the client's account is paid by credit card, it is the client's responsibility to make sure the card is valid, so that W3D can complete a charge. If the charge is not complete, W3D is authorized to charge the account after the original processing date. It is the client's responsibility to notify W3D of any change in credit card to be used for payment on the client's account.
If the client's account is paid by check and the check is returned as “Non-Sufficient Funds,” the client shall be charged a $35.00 processing and handling fee.
It is the client's responsibility to promptly notify W3D of any change in the email address or contact person(s).
Refund Policy
All refunds are at the sole discretion of W3D, including fees associated with primary services, additional features, and any/all setup fees previously assessed.

W3D reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund.
Customers can cancel service pursuant to the terms of their contract by email or through the portal. Only authorized contacts/individuals can cancel an account. Unless the client specifies a termination date, accounts will be terminated upon notice.
Unless otherwise specified in the terms of the Client's contract and for all month-to-month services, cancellation notice must be received at least 7 days prior to the scheduled service renewal date; furthermore, if service is canceled with less than 7 days remaining before the scheduled service renewal, the service will renew for 1 additional month automatically.
Cancellation requests must be submitted via the W3D management portal by selecting “Request Service Cancellation” from the left navigation and submitting the cancellation form for the services being discontinued.
Refund policies (Section 9) strictly apply to all canceled accounts.
If an account is canceled due to non-payment, W3D reserves the right to delete contents without notice and re-provision the server.
Client accounts inactive for 30 or more days may be required to create a new account in order to have future services rendered.
The client agrees to defend, indemnify, and hold harmless W3D and all of its officers, owners, employees, agents, and contractors from and against any and all liabilities of every nature or kind resulting from the services herein, including but not limited to, client's defective products, personal injury or property damage caused by products or services sold or distributed from W3D servers, any infringements on the rights of a third party and libel or defamation of a third party. The client also agrees to pay and indemnify W3D for any legal fees, fines, levies, judgments, settlements, or charges.

W3D is not responsible for any damages to any client's business. W3D makes no warranties or guarantees of any kind, expressed or implied, for services provided. Use of W3D's service is at the client's sole risk. Under no circumstances will W3D be liable for any claims resulting from the use or inability to use W3D's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to W3D servers, DNS caching, Internet bandwidth congestion, power failures, vandalism, or natural disasters.

Policy Revisions
W3D reserves the right to revise its policies at any time.

Attorney Fees
In the event of a dispute arising out of this Agreement, the prevailing party shall be entitled to reasonable attorney fees and costs.

California Law
Any legal suit, action, or proceeding arising out of or relating to this Agreement shall be governed by the laws of the State of California. The venue and jurisdiction will be in Los Angeles, California.

Mutually Drafted
This Agreement has been reached by mutual consensus and may not be construed for or against any party in the drafting and preparation of same. Each of the parties, by their signature to this Agreement, acknowledges that they have read and understood each of the provisions of this Agreement and enter into same knowingly, intelligently, and voluntarily.

The client may not assign any right hereunder or delegate any obligation without the prior written consent of W3D, and any purported assignment or delegation without W3D's consent is void.

Binding Contract
This Agreement shall binding upon the client hereto and their respective heirs, successors, or assigns.

Any controversy or claim arising out of or relating to this Agreement or the breach of any term hereof shall be resolved by binding arbitration conducted in the County of Los Angeles and administered by JAMS in accordance with their Commercial Arbitration Rules.
The parties shall select the arbiter within fourteen (14) days of any party initiating the demand for arbitration. If they cannot agree on the arbiter, one shall be appointed by JAMS, and that appointment shall be binding upon both parties.
Each party shall pay, when due, one-half of the fees for arbitration. Failure to make timely payment of their share of the fees shall be a default against the non-paying party, and the paying party may proceed to prove their case and obtain a judgment from the arbiter.
The arbitration shall be concluded within ninety (90) days of initiation of the arbitration unless otherwise ordered for good cause. Thirty (30) days prior to the scheduled arbitration hearing, the parties shall exchange briefs, lists of witnesses, and all documents that they intend to use at the arbitration. No further discovery shall be allowed unless ordered by the arbiter upon a showing of good cause and necessity.
The arbiter's decision shall be in writing, with findings of fact and conclusions of law.
Any award shall be final and binding upon the parties hereto, and judgment may be entered thereon in any court having jurisdiction thereof.

Privacy Policy
W3D and its affiliates (collectively, “W3D") make every effort to protect the confidentiality, integrity, and availability of the Confidential Information and Personal Data of employees, customers, and vendors.W3D will respond promptly to investigate, contain, and mitigate any security incident that can lead to a Data Breach. Notice of a Data Breach will be provided to affected individuals and/or governmental agencies in accordance with applicable contractual and legal requirements.

Confidential Information includes all information of W3D, its employees, and its existing and potential customers, not generally known to the public, in print, electronic, or any other form or medium.
Personal Data includes any information related to an identified or identifiable natural person. Personal Data includes, but is not limited to: names, addresses, email addresses, and phone numbers.
Data Breach is defined as the unauthorized acquisition or access of unencrypted Confidential Information or Personal Data that compromises the confidentiality, integrity, or availability of that information. A Data Breach can occur not only virtually through computer networks but also physically through unauthorized access into W3D, locations, or computers. A Data Breach can also include any breaches that affect third-party vendors that provide services or hosting to W3D.
Incident response
As part of the information security policy, W3D maintains a Security Incident response plan that is based on guidelines from NIST ( 800-61 ). All employees are required to immediately notify the IT Department of any actual or suspected Data Breach – including events that affect third-party vendors. The IT department will then follow the Security Incident Response Plan.

W3D commits to a notification via email to affected data controllers -customers/partners-, specifically to the primary business contact registered upon contract signing, as soon as possible but no later than 72 hours of reasonable suspicion of a Data Breach. If there is an operational impact, an update can also be seen on status.w3d-usa.com.