Dear W3D Customer,
As a valued customer, W3D is committed to keeping you informed about any changes in the status of your service with us. This Notice is to alert you regarding maintenance we will be performing on our network:
Start time: 12:00 am pacific 10/19/2022
End time: 3:00 am pacific 10/19/2022
Order ID(s) impacted:LA-CU 9929 Cloud Server
Expected Outage/Downtime: 45-60 minutes
W3D customers will be affected by this maintenance. Only the W3D Order ID(s) listed above will be impacted. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.
During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please feel free to open a ticket.
We appreciate your patience during this work and welcome any feedback. Please send all questions and concerns to mailto:email@example.com
Thank you for being a W3D customer.